Terms & Conditions
Welcome to CIRCA. Sapphire Group Pty. Limited ("CIRCA") provides access to the CIRCA website (the "website") and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these conditions.
$10 off for New Subscribers
Receive $10 off your first purchase when you sign up to our newsletter. Valid for new subscribers only. Please allow up to one hour to receive an email with your unique code. To redeem, simply apply your code in the checkout. Minimum spend of $50 excluding shipping and gift cards applies. Offer cannot be transferred or redeemed for cash. Offer not valid in conjunction with other offer, and only one code can be applied per order. Code valid for 30 days only. We reserve the right to withdraw or modify this offer at any time without notice.
For a limited time only, receive a complimentary Gingerbread Cookies 350g Candle with orders over $100. Offer excludes Value Bundles, gift cards & shipping. Offer available 10:00am AEDT 10th December 2024 - 24th December 2024 unless sold out sooner. Offer is valid for delivery to Australian addresses only. Gift with purchase product must be added to the cart to qualify. Items must be purchased in a single transaction. We reserve the right to withdraw or modify this offer at any time without notice. Offer cannot be used in conjunction with any other offer or promotion. Offer cannot be backdated or redeemed for cash. In case of returns, the entire order must be returned in full. Gift with purchase must be returned with original products otherwise full RRP of gift with purchase item will be deducted from refund.
Gift Cards
Gift Cards are available to purchase on the Website. We will email you the Gift Card either as soon as payment has been cleared. The Gift Cards are valid for 3 years from the date of purchase.
We will send the Gift Card to the email address you provide us with when completing your order. We are not liable for any mis-delivery, non-delivery or use of the Gift Card by someone other than your nominated recipient due to inaccurate delivery details provided by you.
In addition, we can’t take responsibility for any Gift Cards that are lost or used by someone other than your nominated recipient after delivery.
Please be aware, Gift Cards may get caught in spam filters. It is up to the recipient to check these and retrieve the Gift Card email before the spam filter automatically deletes it.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. CIRCA reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our Privacy Policy which also governs your visit to CIRCA, to understand our practices.
3. Access to CIRCA
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
CIRCA grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CIRCA. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without CIRCA’s express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CIRCA and its affiliates without express written consent of CIRCA. You may not use any meta tags or any other 'hidden text' utilising CIRCA's or its affiliates' names or trademarks without the express written consent of CIRCA. Any unauthorised use terminates the permission or license granted by CIRCA.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of CIRCA as long as the link does not portray CIRCA, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CIRCA logo or other proprietary graphic or trademark as part of the link without CIRCA's express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not CIRCA, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- To send, use or reuse any material that does not belong to you; is illegal, offensive (including sexually explicit content) or harmful (including, but not limited to, computer viruses, Trojan horses, worms, logic bombs or other malicious software or harmful data) is threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable; or which consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
- To cause annoyance, inconvenience or needless anxiety
6. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CIRCA, its affiliates or its content suppliers and is protected by New Zealand and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of CIRCA and its affiliates and is protected by New Zealand and international copyright and database right laws. All software used on this website is the property of CIRCA, our affiliates or our software suppliers and is protected by New Zealand and international copyright and author' rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without CIRCA's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this website, without CIRCA's express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without CIRCA's express written consent.
7. Trademarks
CIRCA, CIRCA Fragrances, and other marks indicated on our website are trademarks or registered trademarks of CIRCA in the New Zealand and/or other jurisdictions. CIRCA’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of CIRCA. CIRCA’s trademarks and trade dress may not be used in connection with any product or service that is not CIRCA's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits CIRCA. All other trademarks not owned by CIRCA that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CIRCA.
8. Our contract
When you place an order to purchase a product from CIRCA, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order (the 'Order Confirmation E-mail'). That acceptance will be complete at the time we send the Order Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Order Confirmation E-mail to have been dispatched do not form part of that contract.
You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the My Account area of the website.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and to placing several orders for the same product where the individual orders comprise a quantity typical for a normal household.
9. Returns
Please review our Returns Policy, which applies to products purchased from us.
10. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
11. Customs
When ordering goods from CIRCA for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from CIRCA, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
12. Children
CIRCA does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use CIRCA only with the involvement of a parent or guardian.
13. Electronic communications
When you visit the website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Losses
CIRCA will not be responsible for any loss of damages or injuries caused to you, which was not caused by any breach of our part. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
15. Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
16. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
17. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of New Zealand. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of New Zealand.
19. Our details
Website: www.circa.com.au
CIRCA
Registered address: Unit 3, 100-106 Walker Street, North Sydney, NSW 2060 Australia.
Company registration number: 123456
Contact us
Contact CIRCA: If you have any questions or suggestions regarding our privacy policy, please contact us at sales@circa.com.au or support@circa.com.au.
For further information about our products or any other queries, please contact us.